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SPAM filter improvements

| Automation
Mick Reese, Systems Manager

We are all aware, the battle against Spam email is an ongoing problem.  Nearly a year ago, SELCO installed a new Spam filter, which has greatly improved the amount of Spam getting into SELCO email boxes.  Like every solution, the firewall we have is not perfect, and Spammers continually strive to "beat the system" and get their unwanted messages through. 
I recently loaded new features onto our Spam email filter.  We thought that it may be good time to point out again what we're doing to continue to battle Spam.  Here is a list of the new features available to us:

  • Invalid Bounce Suppression. The Spam firewall is now configured to reject all Non-Delivery Receipts (NDRs) except those for messages verified to have been sent or relayed out from SELCO's email server.
This is a fix for those NDRs that every once in a while come in.  I know it freaks out someone when it does come through – as it makes them think they had a message blocked, when in truth, it is SPAM!  Usually, they're trying to get a user to respond (and give the spammer another valid email address!)

  • Character Set Blocking. Administrators can determine the action to take on a message based on the language and character set detected in the message itself.
I know we get most of this blocked already, but we can make sure any of the Chinese/Russian language spam that comes in.  This was a very nice addition to our Spam solution.

  • Reverse DNS Blocking. Administrators can determine the action to take on a message based on the originating country, as determined by a Reverse DNS query of the sender's IP address.
We have not enabled this yet, but it is an option that we will look into if there is still an increase in Spam.  An amazingly high percentage of spam email comes from countries such as China and Russia.  Of course, this setting does have a downfall, because it would literally block all email that may come from computers in those countries.

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