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More Questions and Answers About the Upcoming Horizon Upgrade
November 20, 2008 12:19 PM | ILSDonovan Lambright, Automation Librarian
Renée Lowery, Assistant Director at Owatonna Public Library wrote in:
Thank you for addressing issues with Pharos during the upgrade. My question is; how will this affect patrons using ELM, SELCO, or locally-licensed databases remotely that require authentication via their library card number?
Good
question! The databases will work normally in library buildings but
patrons will be unable to access the databases over the internet. Why
is this?
We have a table of IP Addresses of libraries authorized to access the databases. Any connection from one of these addresses is automatically allowed access. A patron on the internet, say at home or at work, is required to present a valid library barcode number. These numbers are checked against the Horizon database to ensure they are valid. Since Horizon will be down during the upgrade, this authentication process will be impossible and the patron will be denied access.
We also heard from Michele McCaughtry, Director at Wabasha Public Library:
During the Horizon Upgrade on Dec 8th., can there be an online notice that the catalog is down for the upgrade? For instance, if a patron logs on to the SELCO catalog from home/work to search/check patron account/reserve an item, etc.; what will they see when they log in that day? It would be nice to have a notice that it is due to a software upgrade that the catalog is down at that time. Thanks.
Another good question! All attempts to access the iPac web-based catalog will be met by a splash page informing the patron that the catalog is down for system maintenance. We will also include a link to the Member Directory page on the SELCO website to help patrons contact their local library for assistance, if needed.
Keep those questions coming to the SELCO Help Desk!
