Practical Librarianship topics were pulled directly from a survey of our membership. Four professional development workshops are scheduled throughout our fiscal year.  This series brings in professionals from many areas of librarianship and covers a wide range of topics designed to help you keep on top of the latest developments, learn innovative techniques, and ensure that you are constantly learning skills to provide the best service possible to your patrons.  Sign up for one or all four! 

Previous Seasons: 2015-2016 

2016-2017 Season (Brochure):  Upcoming  |  Held


Fundraising for Libraries: Part I

Presented by Stu Wilson – Principal, Library Strategies

Fundraising for Libraries will provide an overview best practices and approaches to raising more private support for your library.  Topics covered will include the annual campaign, individual giving, planned giving, special events, grants, and more.   Additionally, the roles of the Library, Director, Foundation and Friends and their boards in fundraising will be reviewed.  Plenty of time will be left to answer individual questions of attendees. 

T., May 2, 2017

12:30pm – 4:00pm

Open to all

Registration closed on 4.25.17

Fundraising for Libraries: Part II

Presented by Stu Wilson – Principal, Library Strategies

In this follow-up workshop to Fundraising for Libraries, selected participants will focus in detail on one or two fundraising topics, such as conducting capital campaigns or an annual campaign.   A plan and action steps for the fundraising activity will be highlighted in the workshop.  The topic of the workshop will be selected in advance based on the needs of the participants.

Participation determined in consultation with presenter.


  • $100 fee/participating library team
  • Staff member who attended Part I
  • Board member
  • May also include a member of the library’s Friends or Foundation organization


Customer Experience

Presented by Anthony Molaro, Ph.D. – Assistant Professor, St. Catherine University (MLIS Program)

Is customer service dead? No not really, but our customers (patrons) expect much more from us than reactively solving the problems and challenges they face. The customer experience is the next evolution of customer service. Due to a changing organizational landscape, improvements in technology, and the emergence of participatory culture, our patrons now expect us to anticipate problems before they occur, to create memorable and meaningful experiences for them to interact with, and for us to cater to their emotional side as much as their logical side. In this session we will explore how to create memorable and meaningful customer experiences. We will spend time using an experience ­centered organizational lens to examine staffing, culture, patrons, and expectations.


Held: November 17, 2016

12:30pm – 4:00pm

Library Safety

Presented by Shari Carlson, ME-PD – Librarian, Hokah Public Library | Behavioral Health Consultant, Meritorious, Master Level Instructor – Crisis Prevention Institute

The presenter will share strategies to create and promote a positive library culture. Proactive strategies will be shared to help participants learn how to avoid conflict and disruption in the library setting. The presenter will also demonstrate strategies for library staff to employ to keep themselves and others safe in the event that disruptive behavior escalates to threatening or acting out. This will be an interactive workshop which includes practicing and role playing.

  • Library Safety:  Presentation  |  Handout
 Held: January 19, 2017

9:30am – 2:30pm

Sources of Law & Legal Information: How to Find It and Evaluate It

Presented by Liz Reppe – State Law Librarian, Minnesota State Law Library

Law can be complicated, and legal questions from patrons can be intimidating. This half-day workshop will cover a review of the sources of law (state and federal), as well as a discussion about where to find reliable and authoritative legal information. The goal is to give you basic familiarity with what “law” is and what resources are the most appropriate for non-attorney patrons. Legal background not required!


T., March 14, 2017

9:30am – 12:30pm