Increasingly, patrons are relying on mobile devices for communication.
With SMS notices, Online Libraries can reach these borrowers with notices via text message. For patrons who chose to opt in, SMS notices are available for Preoverdue, Overdue, Hold and General Notices.
Patrons only get SMS notices by opting into the service. They can do so by contacting their local library or by using “My Account” in Enterprise to signup directly.
Each SMS notice costs the patron’s home library $0.10. Libraries will be billed for these notices on a monthly basis. Standard text messaging rates may apply for patrons that receive these notices.
SMS stands for Short Message Service and is used for sending text messages on mobile devices. The term is often used synonymously with the term “text”. Apple mobile devices refer to SMS messages as just “messages”.
Preoverdue, Hold, Overdue Notices and customizable text messages sent to specific borrowers. Final Overdue, Billing and Lost notices are not able to go out through SMS.
SMS notices cost $0.10 each. Just like paper notices, SELCO bills libraries on a per notice basis. Standard text messaging rates may apply for patrons that receive these notices.
No. Patrons will only get each type of notice one way. If they are set up to receive notices via SMS, they will not also get an email or paper notice. They may choose to use SMS for one type of notices and receive others via print or email.
Patrons must have a cell phone number and the SMS notices checkbox checked in their borrower record in order to get SMS notices.
Unlike email and print, there is no way to select which notices are sent out and which ones are not. They go out automatically throughout at 8:00 am, 11:00 am, 2:00 pm, and 5:00 pm.
Yes. This is an option in “My Account” in the online catalog.
The language varies depending on the notice type:
- Preoverdue: This is a courtesy reminder from your library. One or more borrowed items are due soon.
- Hold: Your requested item is now available for pickup from the library.
- 1st Overdue: You have one or more library items overdue, for which this is the first notice.
- 2nd Overdue: You have one or more library items overdue, for which this is the second notice.
- 3rd Overdue: You have one or more library items overdue, for which this is the third notice.
- 4th Overdue: You have one or more library items overdue, for which this is the fourth notice.
Yes. Notice language can be customized per library, up to 160 characters.
If you would like to send a patron a specific text message from Horizon, you can do so with a General SMS Notice. These messages could be to let a patron know they have left something at the library (wallet, umbrella, etc), that they have won a prize, or for some other reason.
Final, billing and lost notices are not able to be sent out through SMS.
You can see if a patron has been sent SMS messages in the “Block History” window of the borrower record.