Due to low ability to attend, the Spring Youth Services Idea Exchange (YSIE) meeting set for Friday, April 12, 2019 has been cancelled. Thanks to all who responded if they could attend or not. A Doodle poll will be forthcoming to help determine a reschedule date. If you have any other questions regarding YSIE, please contact our Consulting department.
SELCO is launching the new Help Desk on Monday, March 18, 2019.
So what’s the new Help Desk going to look like?
- Extended Help Desk Hours: M-F 8:30 am to 7 pm and Saturdays 9 am to 1:30 pm
- “Emergency” Help Desk call hours outside of regularly scheduled HD hours (we’ll be working with you to define what “emergency” means, so just use the “urgent” definition for now)
- Dedicated Help Desk staff: Bob Olson ( M-F 8:30-2 & every other Saturday) and Emmanuel Deng (M-F 2-7 & every other Saturday)
We’re excited about the potential of this new Help Desk structure to provide a more consistent experience for all, identify patterns and needs more quickly.
I would encourage everyone to reach out with any questions or concerns that you may have. Your feedback is very important!
Due to the poor driving conditions and road closures, delivery has been cancelled for all routes on Monday, February 25th. We thank you for your understanding. If you have any questions, please contact the SELCO office.
Due to the poor winter driving conditions the Professional Learning Community (PLC) meeting for Monday, February 25, 2019 has been cancelled.
Olmsted County had declared a state of emergency and has urged all citizens to stay home. This means that as of writing this, all the plows in the city and county have been pulled from the roads and that the National Guard had been called in to pull anyone off the roads who had gotten themselves stuck. It is currently unknown as to when the emergency state will be lifted. For your safety, we want to make sure that no one attempts to try and drive in these conditions.
Please take care and be safe. Should you have any questions feel free to contact the SELCO/SELS office.
Due to the bad weather and poor driving conditions, delivery has been cancelled for all routes on Wednesday, February 20th. We thank you for your understanding. Please contact the SELCO office you have any questions.
Due to bad weather and driving conditions all delivery routes are cancelled on Tuesday, February 12, 2019. We thank you for your understanding. Please contact the SELCO office if you have any questions.
Thanks to all who attended the SELCO Reorg Update webinar. Video is now available at:
Due to road conditions the truck for Route Bravo spun out and is currently stuck in a ditch. As of mid-day, the tow truck has not made it to the driver, and as such we are cancelling delivery for Route Bravo for 2.6.19. Any schools who were to receive delivery today, 2/6, will instead receive your delivery tomorrow, 2/7, as a make-up day.
Please contact the SELCO office if you have any questions. Thank you for your patience and understanding.
With the 220.127.116.11 version of Horizon, SirsiDynix released a new feature called family groups. These groups are designed to link borrower accounts together for easier management. Members in the group may be able to checkout materials, pickup holds, or receive notices on behalf of other members.
In the fall of 2018, SELCO worked with the Preston Public Library and the Winona Public Library to pilot this new feature. The goals were to ascertain any technical issues with the product and also to look at how it could work in the SELCO region.
In summary, SELCO was able to discover and resolve several issues both technical and procedural. However, lack of use in peripheral products and the impending move to SaaS have suspended the feature presently.
Due to the extreme cold temperatures, all delivery routes for SELCO/SELS have been cancelled for Wednesday, January 30th. Delivery will resume as normal on Thursday. If you have any questions, please contact the Delivery Team at firstname.lastname@example.org or call the SELCO office at 507.288.5513.
Please stay safe and warm!