RESOLVED: Citrix & Horizon Problem This Morning

NOTE – 08-02-2017, 8:53 AM:  We believe the problem with Citrix and Horizon has been resolved. It is possible that users will have to logout of Citrix and back in before trying Horizon again. If you are still experiencing problems after logging back into Citrix, please contact the Help Desk for further assistance.

We are investigating a problem which is preventing logins to Horizon for many users and limiting access for others. We will send more information out as it becomes available.  Thank you for your patience.

July 2017 Public Library Borrower Purge

In order to maintain an accurate, up-to-date borrower database in Horizon, SELCO conducts a quarterly purge of records for borrowers that have been:

  • expired for 2 or more years and have no unresolved blocks
  • expired for 2 or more years, have no fines and have manual blocks
  • expired for 5 or more years, have less than 5.00 dollars in fines.

As per the process developed in consultation with the ILS Operations and Technology Policy joint committee, lists of borrower records eligible for purging were emailed to public library Directors and Automation Contacts on Thursday, July 27.  Libraries have until August 15 to add the Do not purge block to all records they wish to keep in the database.

Please contact the SELCO Help Desk with any questions about this process.  Thank you for your cooperation as we strive to maintain the integrity of the Horizon borrower database. 

Problem with Syndetics – UPDATE

UPDATE, 07-18-2017, 1:11 PM – ProQuest reports that all of their platforms, including Syndetics, are back up and working. If this does not match your experience, please contact the SELCO Help Desk for support.  Thank you for your patience.
 
Good morning!
Since yesterday late afternoon Syndetics (Enterprise cover art and some enhanced content) has been experiencing connectivity issues. ProQuest (the company that owns Syndetics) has no ETA. They are aware of the problem and working on it. We will let you know when service is restored.
 
If you have any further questions or concerns please contact the HelpDesk. 507.529.4469 helpdesk@selco.info

Extensive MediaCom Outage – UPDATE

UPDATE 07-12-2017, 2:00 PM – MediaCom has updated their information and now estimates they will be back up at approximately 6:30 PM.  Please keep in mind this is an estimate and conditions may change without SELCO’s knowledge. We will continue to monitor the situation.

MediaCom has confirmed that they are experiencing an internet outage affecting their customers in Minnesota, western Wisconsin, and northern Iowa. The outage is intermittent; sites are going up and down in an unpredictable manner. MediaCom says they working on the problem but have given no indication on when things will be back to normal. Libraries in the SELCO region using MediaCom for internet are:

  • Chatfield Public Library
  • Caledonia Public Library
  • Cannon Falls Public Library
  • Hokah Public Library
  • Houston Public Library
  • Lanesboro Public Library
  • Preston Public Library
  • Rushford Public Library
  • Spring Valley Public Library

We are monitoring the situation but some of the intervals between being up and down are too short for our monitoring systems to track. We will continue to watch the situation as closely as we can and will post an update when we learn more.

FY2018 Bandwidth Upgrades at Online Libraries in Progress

At the start of every fiscal year, in July, SELCO carries out internet bandwidth upgrades at selected Online Libraries. 22 upgrades are in progress for FY2018:

Online Library Old Bandwidth New Bandwidth
Blooming Prairie Public Library 25mb download x 10mb upload 50mb download x 10mb upload
Brownsdale Public Library 20mb download x 2mb upload 50mb download x 10mb upload
Caledonia Public Library 20mb download x 2mb upload 50mb download x 5mb upload
Cannon Falls Public Library 20mb download x 2mb upload 50mb download x 5mb upload
Chatfield Public Library 20mb download x 2mb upload 50mb download x 5mb upload
Harmony Public Library 20mb download x 2mb upload 30mb download x 2mb upload
Hokah Public Library 20mb download x 2mb upload 50mb download x 5mb upload
Houston Public Library 20mb download x 2mb upload 50mb download x 5mb upload
Kenyon Public Library 20mb download x 2mb upload 50mb download x 10mb upload
Lake City Public Library 35mb download x 35mb upload 50mb download x 50mb upload
Lanesboro Public Library 20mb download x 2mb upload 50mb download x 5mb upload
LeRoy Public Library 20mb download x 2mb upload 50mb download x 10mb upload
Plainview Public Library 35mb download x 35mb upload 50mb download x 50mb upload
Preston Public Library 20mb download x 2mb upload 50mb download x 5mb upload
Red Wing Public Library 50mb download x 50mb upload 100mb download x 100mb upload
Rushford Public Library 20mb download x 2mb upload 50mb download x 5mb upload
Spring Grove Public Library 25mb download x 5mb upload 50mb download x 10mb upload
Spring Valley Public Library 20mb download x 2mb upload 50mb download x 5mb upload
St. Charles Public Library 35mb download x 3mb upload 50mb download x 50mb upload
Wabasha Public Library 35mb download x 3mb upload 50mb download x 50mb upload
West Concord Public Library 20mb download x 2mb upload 50mb download x 10mb upload
Winona Public Library 35mb download x 3mb upload 50mb download x 50mb upload

NOTES:  Bandwidth upgrades are selected each year based on a combination of library need, availability of local service, and cost. Internet access for most public Online Libraries is funded through a combination of Regional Library Telecom Aid (RLTA) and Erate discounts. Automation Fees do not pay for internet access.

Summer 2017 Cooperative Technology Purchase Order Form Posted

Please find the link below for the Summer 2017 Cooperative Purchase online order form. The offerings for this purchase are much like those of the previous Cooperative Technology Purchase.

 

Summer 2017 Cooperative Technology Purchase Order Form

  • We are using an online order form for the Cooperative Technology Purchase. Please fill it out online, once we receive your order, we will send a confirmation email. Please respond to the confirmation email so that we can ensure your order is correct.
  • We will be offering iPads for purchase in this order. As these devices are very subjective and require user specific iTunes accounts, SELCO cannot provide support for them.
  • We are using Faronics Deep Freeze to lock down the public computers. You will notice this option on the bottom of page one for Deep Freeze, select this if you are planning on getting a public computer or using a Nettop for an iPac computer.
  • Due to the fact that some of our third party software (Pharos, Deep Freeze) are not fully supported on Windows 10 yet, we are not supporting Windows 10 at this time. Computers will still continue to come with Windows 7.

Please submit your orders online by Friday, July 28, 2017. If you have any questions or concerns, please contact the SELCO Help Desk, thank you.

UPDATED – Firewall Implementation Tonight

06-29-2017, 9:00 AM: We have hit a few bumps on the upgrade road and have decided to roll back to our old firewall while we look at some issues that came up and make some adjustments. As of now, all services should be functioning normally for all Online Libraries. If you are experiencing issues with any SELCO service, please contact the Help Desk.  Thank you for your patience.

As previously posted, SELCO is preparing to implement a new firewall for the central office in Rochester. This device will process all internet traffic into and out of said office. Testing is complete and we are switching over to the new firewall on the evening of Wednesday, June 28, 2017 at 9:05 PM. During this time, some services may experience brief outages. 

We have conducted in-depth testing through the month of June and are confident that this switch will be seamless for libraries and patrons. Having said that, please contact the SELCO Help Desk if you experience issues with any SELCO service following the switch or have any questions about the new firewall implementation process.

Thank you for your patience as we strive to provide the most robust and stable library technology services possible.

SiteGround Suffers Major Denial of Service Attack

SiteGround, our website hosting server, reports that their servers have been under a Denial of Service attack. SELCO and Online Library websites hosted by SiteGround were down for approximately 25 minutes as a result of this attack. While SiteGround appears to have recovered and all websites are back up, it is important to note that such attacks are difficult to manage.  We will continue monitoring the situation this afternoon.

Thank you for your patience.

Meet Libby – The New OverDrive App

Libby, the one-tap reading app from OverDrive, is now available for your new users to download and enjoy.

As previewed in May, Libby is now being promoted on the OverDrive digital catalog, and OverDrive invites you to spread the word about Libby to your community. Visit their Resource Center for all your Libby needs, including a marketing kit, staff training, answers to FAQs, and more.

Stay tuned for more information later this year about what’s next for Libby! If you have any questions, please contact Matthew Jurns at mjurns@overdrive.com.