KRACK and SELCO Online Libraries

You may have recently seen something on the local news about a scary new internet security threat: KRACK. To help Online Libraries understand this new threat and how it affects them, we have written up a brief overview. The document is three pages long and should take around 4 1/2 minutes to read. While I encourage you to read the whole document, here is the Executive Summary for those who want to get straight to the point:

KRACK is a method of compromising the security of Wi-Fi networks, enabling malicious users to steal data from other users of the network. It has been featured prominently in local news media this week which may prompt questions from patrons about the security of the library’s network or their own personal devices.

Wi-Fi networks at Online Libraries with SELCO-provided networking are not vulnerable to KRACK; our router/firewalls have either already been updated or were not vulnerable in the first place. Online Libraries should advise concerned patrons to update their personal devices and home networking equipment as soon as vendors make such updates available.

 
Please contact the SELCO Help Desk for further information about KRACK. 

OverDrive Reading History

OverDrive has implemented a History page to the ebook catalog. This page automatically displays titles a user has borrowed (beginning now), and they have the option to manually add titles previously read (through OverDrive or other sources).

How the History Page Works:

  • Each time a title is borrowed, it is added to the user’s history. At launch, a user will see an empty history until they borrow a title, or manually add it.
  • Titles can be manually added through the context menu (…) or from the title details page. For example, users can add titles they read before the start of the history, or titles read from other sources (print, purchased, etc.).

  • Users can remove individual titles from the History page through the context menu (…) or on the title details page.

  • A user can choose to hide their history from the Settings page. If the user opts to display their history again at a later date, they will only see titles added from that point forward.
  • This has been a highly-requested feature from users over the years. OverDrive knows that some users have been tracking their read titles via ratings, so the history includes an option to import their rated titles list. If a rated title is already on the history, it will not be added again.

Fall 2017 Cooperative Technology Purchase

Please find below the link for the Fall 2017 Cooperative Purchase online order form. The offerings for this purchase are much like those of the previous Cooperative Technology Purchase.

Fall 2017 Cooperative Technology Purchase Order Form

  • We are using an online order form for the Fall 2017 Cooperative Purchase. Please fill it out online, once we receive your order, we will send a confirmation email. Please respond to the confirmation email so that we can ensure your order is correct.
  • We will be offering iPads for purchase in this order. As these devices are very subjective and require user specific iTunes accounts, SELCO cannot provide support for them.
  • We are using Faronics Deep Freeze to lock down the public computers. You will notice this option on the bottom of page one for Deep Freeze, select this if you are planning on getting a public computer or using a Nettop for an iPac computer.
  • The Dell Optiplex Desktops, and Dell Latitude Laptop computers come with Windows 7, but can be upgraded to Windows 10.  New Deep Freeze licenses may be required from public computers, but libraries may choose which operating system once the systems are ordered.

Please submit your orders online by Friday, October 27, 2017. If you have any questions or concerns, please contact the SELCO Help Desk, thank you.

Student Record Upload Service

Each year, SELCO offers a free student record upload service to your schools. With the use of this service, you will simply need to send SELCO a copy of your student database and SELCO will import it into Horizon. The process will create new student records and update existing ones.

If you are interested in this service and have never used it before, please contact the SELCO Help Desk (helpdesk@selco.info) to set up the process. The first time it is utilized, your student records will need to be standardized to avoid duplication.

If you have used the service previously and need a refresher on which fields you have used in the past, also contact the Help Desk and we’ll consult our records.

UPDATE – Web Services Upgrade on Tuesday, August 29

UPDATE, Aug 29, 10:59 AM – The web services upgrade was successfully completed a few moments ago. Affected services have been successfully tested. We will take down the banner in Enterprise shortly. 


SirsiDynix is performing a Web Services upgrade at 9:00 AM on Tuesday, August 29.  Web Services is the software that enables external services, such as Enterprise, to connect and exchange data with Horizon.

During this upgrade, Horizon will function normally.  Item status information in Enterprise and BookMyne will not be available, though searching and requests will function as usual.  Based on information from SirsiDynix, we expect this upgrade to be completed within an hour (10:00 AM).

Thank you for your patience as we strive to provide the most stable and useful library solutions possible.  Please contact the SELCO Help Desk with any questions on this upgrade.

RESOLVED: Citrix & Horizon Problem This Morning

NOTE – 08-02-2017, 8:53 AM:  We believe the problem with Citrix and Horizon has been resolved. It is possible that users will have to logout of Citrix and back in before trying Horizon again. If you are still experiencing problems after logging back into Citrix, please contact the Help Desk for further assistance.

We are investigating a problem which is preventing logins to Horizon for many users and limiting access for others. We will send more information out as it becomes available.  Thank you for your patience.

July 2017 Public Library Borrower Purge

In order to maintain an accurate, up-to-date borrower database in Horizon, SELCO conducts a quarterly purge of records for borrowers that have been:

  • expired for 2 or more years and have no unresolved blocks
  • expired for 2 or more years, have no fines and have manual blocks
  • expired for 5 or more years, have less than 5.00 dollars in fines.

As per the process developed in consultation with the ILS Operations and Technology Policy joint committee, lists of borrower records eligible for purging were emailed to public library Directors and Automation Contacts on Thursday, July 27.  Libraries have until August 15 to add the Do not purge block to all records they wish to keep in the database.

Please contact the SELCO Help Desk with any questions about this process.  Thank you for your cooperation as we strive to maintain the integrity of the Horizon borrower database. 

Problem with Syndetics – UPDATE

UPDATE, 07-18-2017, 1:11 PM – ProQuest reports that all of their platforms, including Syndetics, are back up and working. If this does not match your experience, please contact the SELCO Help Desk for support.  Thank you for your patience.
 
Good morning!
Since yesterday late afternoon Syndetics (Enterprise cover art and some enhanced content) has been experiencing connectivity issues. ProQuest (the company that owns Syndetics) has no ETA. They are aware of the problem and working on it. We will let you know when service is restored.
 
If you have any further questions or concerns please contact the HelpDesk. 507.529.4469 helpdesk@selco.info

Extensive MediaCom Outage – UPDATE

UPDATE 07-12-2017, 2:00 PM – MediaCom has updated their information and now estimates they will be back up at approximately 6:30 PM.  Please keep in mind this is an estimate and conditions may change without SELCO’s knowledge. We will continue to monitor the situation.

MediaCom has confirmed that they are experiencing an internet outage affecting their customers in Minnesota, western Wisconsin, and northern Iowa. The outage is intermittent; sites are going up and down in an unpredictable manner. MediaCom says they working on the problem but have given no indication on when things will be back to normal. Libraries in the SELCO region using MediaCom for internet are:

  • Chatfield Public Library
  • Caledonia Public Library
  • Cannon Falls Public Library
  • Hokah Public Library
  • Houston Public Library
  • Lanesboro Public Library
  • Preston Public Library
  • Rushford Public Library
  • Spring Valley Public Library

We are monitoring the situation but some of the intervals between being up and down are too short for our monitoring systems to track. We will continue to watch the situation as closely as we can and will post an update when we learn more.

FY2018 Bandwidth Upgrades at Online Libraries in Progress

At the start of every fiscal year, in July, SELCO carries out internet bandwidth upgrades at selected Online Libraries. 22 upgrades are in progress for FY2018:

Online Library Old Bandwidth New Bandwidth
Blooming Prairie Public Library 25mb download x 10mb upload 50mb download x 10mb upload
Brownsdale Public Library 20mb download x 2mb upload 50mb download x 10mb upload
Caledonia Public Library 20mb download x 2mb upload 50mb download x 5mb upload
Cannon Falls Public Library 20mb download x 2mb upload 50mb download x 5mb upload
Chatfield Public Library 20mb download x 2mb upload 50mb download x 5mb upload
Harmony Public Library 20mb download x 2mb upload 30mb download x 2mb upload
Hokah Public Library 20mb download x 2mb upload 50mb download x 5mb upload
Houston Public Library 20mb download x 2mb upload 50mb download x 5mb upload
Kenyon Public Library 20mb download x 2mb upload 50mb download x 10mb upload
Lake City Public Library 35mb download x 35mb upload 50mb download x 50mb upload
Lanesboro Public Library 20mb download x 2mb upload 50mb download x 5mb upload
LeRoy Public Library 20mb download x 2mb upload 50mb download x 10mb upload
Plainview Public Library 35mb download x 35mb upload 50mb download x 50mb upload
Preston Public Library 20mb download x 2mb upload 50mb download x 5mb upload
Red Wing Public Library 50mb download x 50mb upload 100mb download x 100mb upload
Rushford Public Library 20mb download x 2mb upload 50mb download x 5mb upload
Spring Grove Public Library 25mb download x 5mb upload 50mb download x 10mb upload
Spring Valley Public Library 20mb download x 2mb upload 50mb download x 5mb upload
St. Charles Public Library 35mb download x 3mb upload 50mb download x 50mb upload
Wabasha Public Library 35mb download x 3mb upload 50mb download x 50mb upload
West Concord Public Library 20mb download x 2mb upload 50mb download x 10mb upload
Winona Public Library 35mb download x 3mb upload 50mb download x 50mb upload

NOTES:  Bandwidth upgrades are selected each year based on a combination of library need, availability of local service, and cost. Internet access for most public Online Libraries is funded through a combination of Regional Library Telecom Aid (RLTA) and Erate discounts. Automation Fees do not pay for internet access.