ILS ALERT: Enterprise Fine Payment Issue

EXECUTIVE SUMMARY
Due to a change made by PayPal to their software, fine payments made in Enterprise are not being recorded in Horizon. Pending a fix from SirsiDynix, we have developed a manual workaround to ensure that Horizon correctly reflects the payments made in Enterprise, albeit after a delay of a few hours. 

FULL VERSION
It has come to our attention that PayPal has made some changes to their software that break the link between Enterprise and Horizon. Fine payments in Enterprise are properly recorded and collected by PayPal but Horizon is not updated. This means that fines paid for in Enterprise are still in the Horizon borrower record as blocks despite being paid. 

All payments made in Enterprise and affected by this issue have been manually added to Horizon borrower records. We have a script in place that ensures the payment data is recorded in the database as an electronic payment from Enterprise, rather than as a manual payment entered by staff.   

Until this issue is resolved, SELCO staff will continue manually entering payments that come in via Enterprise. We are doing this four times a day and will keep it up over the weekend. Under the circumstances, there may be a delay of several hours between the time a payment is made in Enterprise and when we get it added to Horizon. We have placed a warning message in Enterprise to let patrons know about this delay. 

The script that changes the recording of the payment from manual staff entry to electronic payment is running once nightly. Therefore, money reports will accurately reflect the mix of payment types the day after payments were made. The script is automated and will run over the weekend. 

The fix for this issue is an upgrade to Enterprise that will accommodate the changes made by PayPal. We have placed a request with SirsiDynix and are attempting to get it prioritized in light of the circumstances. There are several other sites (including some using Symphony) similarly affected, however, and we have not yet gotten a response from SirsiDynix on our request. 

We will post more information as it comes out. Please don’t hesitate to reach out to me with any questions.

Kudos to LaVonne Beach (LaCrescent PL), who first spotted this issue. Also to Sara Berquam and Tyler Irvin (SELCO) who did most of the work developing our manual workaround. 

ILS UPDATE: Expiring Borrower Cards Notice Language

At their March 15th, 2018, meeting, the ILS Operations Committee / Technology Policy joint committee recommended a change in wording to Expiring Borrower Card notices. Email notices sent to borrowers’ whose accounts are set to expire will now use the following default language:
Please contact your library to renew your account or your card will expire.
This will replace the previous default wording:
Your card will expire soon. 
Please contact the SELCO Help Desk with any questions. 

Checkout History Sort Available in Enterprise

SELCO has added an enhancement to the Checkout History for borrower accounts in Enterprise. The list is now be sortable by title, checkout date, or return date. Additionally, the titles now link to searches in your version of the catalog. The actual record numbers aren’t included in history so a more direct link wasn’t possible.
 
This was custom work so it is possible a scenario arises which wasn’t found in our testing. If a break is encountered, please let the SELCO Help Desk (helpdesk@selco.info) know the problem and the borrower record where the error occurs; if it is for a specific title, that too.

TECH ALERT: SELCO is Your Library’s DMCA Designated Agent

The Digital Millennial Copyright Act (DMCA) instituted rules to protect online service providers from liability for copyright infringement carried out by their users. While the rules were designed with search engines and Internet Service Providers in mind, the American Library Association recommends that libraries register for such protection in case of infringement by those using public wireless or PCs.

To secure these protections, libraries must register a Designated Agent with the United States Copyright Office. This person serves as the contact for any copyright holder who is concerned that their copyright has been infringed. SELCO has registered me as the Designated Agent for public libraries in the region that get Internet through SELCO. In the event of a notification, we will work with the relevant library to resolve the issue.

FOR PUBLIC LIBRARIES THAT GET INTERNET VIA SELCO

Each library for whom I am the DMCA Designated Agent must post that fact, along with my contact information, on their website where it can be found by copyright holders. To simplify matters, we have written it up as a Google Doc accessible to anyone on the internet and recommend you put a link to the document on your website. Each website is different but it is usually best to put the link in your footer or sidebar near your contact information using the link text DMCA Notifications of Claimed Infringement or DMCA Designated Agent.

Document link: https://docs.google.com/document/d/181hMXAs0YeUOU8ZBN8e8Cdkxc-Ki45SqXvJKkbKGSvM/edit?usp=sharing

FOR PUBLIC LIBRARIES THAT DO NOT GET INTERNET VIA SELCO

It is up to these libraries to decide if they wish to register a DMCA Designated Agent. The deadline for registering an agent is December 31, 2017. For further information, including instructions on the registration process:

Please contact the Help Desk with any questions on the DMCA Designated Agent or for assistance linking to the document on your SELCO-hosted website. 

Borrower Checkout History Available in Enterprise

Patrons using the Enterprise public access catalog may now view their personal checkout history in My Account. This feature was developed by SELCO in response to a request from the ILS Operations & Technology Policy Joint Committee. We hope it will help patrons tracking their own use of materials and library staff who may be asked for such information. 

More information, including screen shots of Borrower Checkout History in Enterprise, were emailed to library Directors and Automation Contacts on December 12, 2017. Please see the appropriate staff at your library or contact the SELCO Help Desk for further details. 

OverDrive Reading History

OverDrive has implemented a History page to the ebook catalog. This page automatically displays titles a user has borrowed (beginning now), and they have the option to manually add titles previously read (through OverDrive or other sources).

How the History Page Works:

  • Each time a title is borrowed, it is added to the user’s history. At launch, a user will see an empty history until they borrow a title, or manually add it.
  • Titles can be manually added through the context menu (…) or from the title details page. For example, users can add titles they read before the start of the history, or titles read from other sources (print, purchased, etc.).

  • Users can remove individual titles from the History page through the context menu (…) or on the title details page.

  • A user can choose to hide their history from the Settings page. If the user opts to display their history again at a later date, they will only see titles added from that point forward.
  • This has been a highly-requested feature from users over the years. OverDrive knows that some users have been tracking their read titles via ratings, so the history includes an option to import their rated titles list. If a rated title is already on the history, it will not be added again.

July 2017 Public Library Borrower Purge

In order to maintain an accurate, up-to-date borrower database in Horizon, SELCO conducts a quarterly purge of records for borrowers that have been:

  • expired for 2 or more years and have no unresolved blocks
  • expired for 2 or more years, have no fines and have manual blocks
  • expired for 5 or more years, have less than 5.00 dollars in fines.

As per the process developed in consultation with the ILS Operations and Technology Policy joint committee, lists of borrower records eligible for purging were emailed to public library Directors and Automation Contacts on Thursday, July 27.  Libraries have until August 15 to add the Do not purge block to all records they wish to keep in the database.

Please contact the SELCO Help Desk with any questions about this process.  Thank you for your cooperation as we strive to maintain the integrity of the Horizon borrower database. 

Problem with Syndetics – UPDATE

UPDATE, 07-18-2017, 1:11 PM – ProQuest reports that all of their platforms, including Syndetics, are back up and working. If this does not match your experience, please contact the SELCO Help Desk for support.  Thank you for your patience.
 
Good morning!
Since yesterday late afternoon Syndetics (Enterprise cover art and some enhanced content) has been experiencing connectivity issues. ProQuest (the company that owns Syndetics) has no ETA. They are aware of the problem and working on it. We will let you know when service is restored.
 
If you have any further questions or concerns please contact the HelpDesk. 507.529.4469 helpdesk@selco.info

Meet Libby – The New OverDrive App

Libby, the one-tap reading app from OverDrive, is now available for your new users to download and enjoy.

As previewed in May, Libby is now being promoted on the OverDrive digital catalog, and OverDrive invites you to spread the word about Libby to your community. Visit their Resource Center for all your Libby needs, including a marketing kit, staff training, answers to FAQs, and more.

Stay tuned for more information later this year about what’s next for Libby! If you have any questions, please contact Matthew Jurns at mjurns@overdrive.com.

Firewall Testing Resumes on June 19

As discussed in this post on June 02, we are preparing to install a new firewall. This is a complex project that requires a great deal of testing before we launch. Said testing will resume this Monday, June 19, and continue each weekday until further notice. As before, testing will be carried out each morning from 5:00 AM to 7:00 AM. During this time, SELCO technology services may experience brief interruptions. For further information, please see the original June 02 post.

Thank you for your patience as we strive to provide the most robust and stable library technology services possible. Please contact the Help Desk with any questions on the new firewall or our testing process.