ILS ALERT: Enterprise Fine Payment Issue

Due to a change made by PayPal to their software, fine payments made in Enterprise are not being recorded in Horizon. Pending a fix from SirsiDynix, we have developed a manual workaround to ensure that Horizon correctly reflects the payments made in Enterprise, albeit after a delay of a few hours. 

It has come to our attention that PayPal has made some changes to their software that break the link between Enterprise and Horizon. Fine payments in Enterprise are properly recorded and collected by PayPal but Horizon is not updated. This means that fines paid for in Enterprise are still in the Horizon borrower record as blocks despite being paid. 

All payments made in Enterprise and affected by this issue have been manually added to Horizon borrower records. We have a script in place that ensures the payment data is recorded in the database as an electronic payment from Enterprise, rather than as a manual payment entered by staff.   

Until this issue is resolved, SELCO staff will continue manually entering payments that come in via Enterprise. We are doing this four times a day and will keep it up over the weekend. Under the circumstances, there may be a delay of several hours between the time a payment is made in Enterprise and when we get it added to Horizon. We have placed a warning message in Enterprise to let patrons know about this delay. 

The script that changes the recording of the payment from manual staff entry to electronic payment is running once nightly. Therefore, money reports will accurately reflect the mix of payment types the day after payments were made. The script is automated and will run over the weekend. 

The fix for this issue is an upgrade to Enterprise that will accommodate the changes made by PayPal. We have placed a request with SirsiDynix and are attempting to get it prioritized in light of the circumstances. There are several other sites (including some using Symphony) similarly affected, however, and we have not yet gotten a response from SirsiDynix on our request. 

We will post more information as it comes out. Please don’t hesitate to reach out to me with any questions.

Kudos to LaVonne Beach (LaCrescent PL), who first spotted this issue. Also to Sara Berquam and Tyler Irvin (SELCO) who did most of the work developing our manual workaround. 

SELCO Carries out Internet Speed Upgrades for Selected Libraries

Every year, we conduct an evaluation of each library’s internet speed to identify upgrades for the coming fiscal year. Factors considered include the number of PCs at the library, wireless internet use, and the service offered by local Internet Service Providers.

Effective July 01, 16 libraries will receive a speed upgrade:

  • Caledonia Public Library
  • Cannon Falls Public Library
  • Chatfield Public Library
  • Dodge Center Public Library
  • Hokah Public Library
  • Houston Public Library
  • Lake City Public Library
  • Lanesboro Public Library
  • Lonsdale Public Library
  • Plainview Public Library
  • Preston Public Library
  • Rushford Public Library
  • St. Charles Public Library
  • Spring Valley Public Library
  • Wabasha Public Library
  • Winona Public Library
We are pleased to offer this increased level of service, which is made possible by a combination of Regional Library Telecom Aid (RLTA) and Erate discounts. These funds cover 100% of the costs; Automation Fees do not pay for internet access. 

SELCO and Rochester Public Library Survey OverDrive Users

SELCO and Rochester Public Library (RPL) are partnering to survey patrons that have used OverDrive. The first survey, which launched yesterday (Thursday) afternoon, gathers baseline data on use of the platform. A second brief survey will be sent as a follow up in approximately one month; we will post further information on that survey before it goes out. Patrons who have used OverDrive were sent the survey via email. 
We are pleased to report that we have had almost 450 responses as of 8:15 am this morning (Friday).
In planning this survey, we did not anticipate requiring  any action from Online Libraries. We have since learned, however, that the design of the survey has caused some unexpected issues. You may receive calls today from patrons wanting to know if this survey is legit. We apologize for any inconvenience this causes your staff and patrons. 
Several of you have offered suggestions for improving the survey. Thank you! We will incorporate.those suggestions, and any others we might receive, into the second survey.

ILS UPDATE: Expiring Borrower Cards Notice Language

At their March 15th, 2018, meeting, the ILS Operations Committee / Technology Policy joint committee recommended a change in wording to Expiring Borrower Card notices. Email notices sent to borrowers’ whose accounts are set to expire will now use the following default language:
Please contact your library to renew your account or your card will expire.
This will replace the previous default wording:
Your card will expire soon. 
Please contact the SELCO Help Desk with any questions. 

ENHANCEMENT – Enterprise Formats

SELCO has added some custom work into Enterprise to better facilitate borrowers searching for a particular format of a title, whether that’s a book, DVD, etc.
Above the Search Results, there are now up to five icons for the five most prominent formats from the search results. Clicking these images works exactly the same as the format facet and will refine results to those of the matching material type. An example looks like this:
Also, in addition to the icons which appear in the results and details, there is now the corresponding text for what the image represents. This removes the need to hover the mouse over unknown icons to determine what they represent.

As this is custom work, it’s possible that there’s a scenario we missed in our internal testing. If you find inconsistencies, please let the SELCO Help Desk ( know with examples so we can adjust the code.

TECH ALERT – Horizon Upgrade on April 7

On the evening of April 7, SELCO will be working with SirsiDynix to upgrade the Horizon database to version We will start at 5:00 and work over the evening to have everything up and running again by Sunday morning.
This upgrade contains two major features which SELCO staff will investigate before enabling:
  • Family Groups – borrowers can be grouped together to allow different members to see and/or interact with each others’ checkouts, blocks, and/or requests. This is only in Horizon, not Enterprise yet.
  • Functionality which allows requests to take place inside of Horizon itself. This should mostly be invisible but will stop some intermittent errors in requesting.
Again, these features come with the upgrade but we will not be implementing them until we have tested them.
SELCO will post a notice on Enterprise late next week to notify borrowers that while the catalog will be searchable, requests and My Account will be unavailable. OverDrive ebooks will go onto a temporary rule allowing uninterrupted service. Please contact the SELCO Help Desk with any questions on the upgrade. 

Spring 2018 Cooperative Technology Purchase Announced

We are pleased to announce the Spring 2018 Cooperative Technology Purchase. The offerings for this purchase are much like those of the previous purchase.

Spring 2018  Cooperative Technology Purchase Order Form

  • We are using an online order form for the Spring 2018 Cooperative Purchase. Please fill it out online, once we receive your order, we will send a confirmation email. Please respond to the confirmation email so that we can ensure your order is correct.
  • We will be offering iPads for purchase in this order. As these devices are very subjective and require user specific iTunes accounts, SELCO cannot provide support for them.
  • We are using Faronics Deep Freeze to lock down the public computers. You will notice this option on the bottom of page one for Deep Freeze, select this if you are planning on getting a public computer or using a Nettop for an iPac computer.
  • The Dell Optiplex Desktops, and Dell Latitude Laptop computers come with Windows 10 (Windows 7 upon request). New Deep Freeze licenses may be required from public computers, but libraries may choose which operating system once the systems are ordered.

Please submit your orders online by Friday, April 27, 2018. If you have any questions or concerns, please contact the SELCO Help Desk.

Checkout History Sort Available in Enterprise

SELCO has added an enhancement to the Checkout History for borrower accounts in Enterprise. The list is now be sortable by title, checkout date, or return date. Additionally, the titles now link to searches in your version of the catalog. The actual record numbers aren’t included in history so a more direct link wasn’t possible.
This was custom work so it is possible a scenario arises which wasn’t found in our testing. If a break is encountered, please let the SELCO Help Desk ( know the problem and the borrower record where the error occurs; if it is for a specific title, that too.

Scholastic Go! Interface Changes Coming

Scholastic has announced that they are retiring their method of searching the Scholastic Go! databases individually and is merging the search interface into a unified one. The legacy version is going to be retired as early as next week.
What this means for libraries is not much more than being aware of it. The interface is structurally similar to the previous ones other than searching all databases at once. URLs which went into a precise database such as Lands and People will resolve to the new interface automatically without you having to update them.
Because of this change, SELCO will be consolidating the Research Database links on your Enterprise profiles. The individual database links will be removed and replaced by one just labeled as Scholastic Go!
For more information, Scholastic has produced an online tutorial showing off the new interface.  

New Generic User Accounts in Horizon

As requested by the ILS Operations & Technology Policy Joint Committee, SELCO has created generic user accounts in Horizon. Feel free to use them or not, as best suits your library. Some libraries find it useful to use generic accounts at their circulation desks, so one person’s Horizon account doesn’t have to be logged in to multiple computers. Emails have been sent to library directors and automation contacts. Please consult the emails or your supervisor for more information.

  • All of the accounts have Circ Super privileges, so that an override is allowed
  • Small libraries have 1 generic account
  • Medium libraries have 3 generic accounts
  • Large libraries have 5 generic accounts
  • Each school building has 1 generic account

Please note that generic Horizon accounts cannot be traced by SELCO to an individual staff member in the event of misuse. Libraries are asked to use these accounts with discretion to protect the privacy of library patrons. Library data and private data on individuals are governed by Minnesota Statutes


Please feel free to contact the Help Desk with any questions!