Updated: Horizon 7.5.4 Issues for Libraries That Do Not Print Out Hold Slips

UPDATE:  The workaround described below is still viable but SirsiDynix made an alternative suggestion which I passed along to library Directors and Automation Contacts via email.  The document is pretty graphics heavy so, rather than post it here, I will simply alert you to it’s existence.  If you do not get email sent out to Directors or Automation Contacts, please see the appropriate staff at your library for a copy.

To follow up on my post this morning describing the issues we have discovered with Horizon 7.5.4:  If you have not read that email, please do so now.  This post will not make much sense otherwise.  If you do not have it handy, you can find it on our website:  Horizon 7.5.4 Issues.

Numerous Online Libraries do not print hold slips when they CKI an item that is to go on the hold shelf.  Due to the holds display bug, they are unable to see who the hold was placed for.  Since they do not print hold slips, they also do not have a written document to check.
 
Under such circumstances, we would normally suggest scanning the item a second time to get information on the hold.  Unfortunately, the bug that sends items home after the second scanning immediately causes the item to be sent back to the owing library.  Thus, there is no good way for libraries that do not print hold slips to manage their hold shelves.
 
The best recommendation we can come up with is to run the Hold Shelf report from Circulation Reports after you add items to your hold shelf.  This will allow you to see who each item is being held for without scanning the item in a second time.  Please try not to scan it a second time.  We are dealing with a large number of database problems this afternoon caused by libraries scanning the items in a second time.  Apparently, it creates issues in the database that were not described in the information we got from SirsiDynix.  Had we known, we would have warned you this morning.
 
I realize you are between a rock and a hard place on this.  We have contacted SirsiDynix to find out of they have a better idea of handling this dilemma.  We will pass along anything we get back.  
 
As before, thank you for your patience as we struggle through these issues.  Contact the SELCO Help Desk with any questions.

BookMyne Suggestion

SELCO has added a minor, new feature to the Enterprise catalog. When using a mobile device (using iOS or Android), the homepage of library profiles will suggest the borrower download the BookMyne mobile app. While most of Enterprise is functional on a mobile device, it is not optimized for such use and some features behave oddly. Until such a time that a responsive CSS design is delivered, BookMyne should be considered the preferred method for mobile devices accessing the catalog.

New Expired/Cancelled Hold Report Released

Based on a recommendation from the ILS Operations & Technology Joint Committee, SELCO cleans up items that have been long expired or cancelled. A list of items that meet those qualifications, including the owning and pickup locations, has been emailed to Online Library Directors and Automation Contacts. 

  • If you see your location listed on this report as a pickup location you should check your hold shelf, and your stacks. If you find the item, check it in. If you do not find the item, contact the owning library.

  • If you see your location on this report as an owning library you should contact the the pickup location.

  • For items that belong to you and that you have no hope of finding you can certainly mark them missing if you choose.

The full policy is located here The attached report reflects the committee’s vote to include a 7 day delay.

Please feel free to contact helpdesk@selco.info with questions,

Forgot Your PIN Feature

SELCO is happy to announce the implementation of a new feature in the Enterprise catalog. As of this afternoon, borrowers will be able to request that their PIN be sent to the email address they have on file in Horizon.

When selecting the My Account or Log In section of Enterprise, under the Barcode and PIN fields there is now a link titled “Forgot your PIN?” Clicking on the link causes the window to update and ask for their barcode. Provided they have an email address set up in Horizon (does not need to be set to email notice type), the system will send an email from do-not-reply@selco.info containing their PIN. If they do not have an email set up, an error message will come up and advise them to contact their local library (as they do now anyway).

Updates Coming Soon to the OverDrive Reading Experiences

OverDrive Read & OverDrive Listen

  • Updated Menu icon with new icons (like Overview and Search) next to it for quick and easy access from the reader.

  OverDrive menu OverDrive settings

  • Added a new, highly visible bookmark icon to the top-right corner of the screen in OverDrive Read for mobile devices. For OverDrive Listen, the bookmark icon has moved to the top-right corner of the player as well.
  • Added a History tab to the menus that will list the places you’ve visited in a book by searching, scrolling, selecting a chapter, or opening a link.
  • Renamed the “Assistive” font to “OpenDyslexic.”
  • Updated the look of the seek bars.

OverDrive seek bar

  • Added icons to the menus.

OverDrive icon menu

OverDrive App

OverDrive 35The new version coming soon, v3.5, will be speedier and address many issues users have experienced, like the app crashing during download, losing your position in an audiobook, or issues with syncing. The app will natively support larger phone screen sizes (formerly iOS would scale the app to fit) and Apple’s Dynamic Type, a technology that allows visually impaired users to increase the size of the text throughout the app–not just in the eBook reader.

In addition, we’ve made visual upgrades throughout the app, including the Home menu, bookshelf, eBook reader, audiobook player, video player, and Settings menu.

OverDrive Help will be updated to support these releases. Keep an eye out for these updates coming soon.

Horizon Inactivity Timeout Increased

We’ve been taking a look at the two-hour inactivity timeout SELCO currently uses for Horizon.  We maintain this automated timeout to ensure that all users are logged out before Horizon Day End starts at 11:54 PM and to increase the security patron data that can be accessed at an unattended PC.  While I believe that these are both important goals, it is clear that the timeout is a poor fit with the workflow at some Online Libraries.

We have found way to improve our process.  Instead of ending Horizon sessions after two hours of inactivity, we will configure Citrix to allow six hours of inactivity.  We hope this will work better for libraries that have PCs unattended for some period of time while still reducing the risk to patron data.
 
To ensure that everyone is logged out of Horizon at 11:54 PM, we will configure Citrix to end all Horizon sessions at 11:40 PM.  The system will send out a warning message at 11:25 PM so that anyone working late will not be taken by surprise.  The ability to end Horizon sessions based on a clock time was the missing piece that now allows us to make this improvement.
 
We are implementing this change today.  Online Libraries should notice no changes in Horizon except that it will now be six hours of inactivity before a Horizon session is logged out.  And all you night-owls will need to stop working at 11:40 PM.

Hold Expiration Period Temporarily Extended to 10 Days

In the last week or so, we have received several complaints about print notice delivery taking a long time – up to a week.  This does not seem to be happening with every notice but it’s often enough to be noticeable.  As you can imagine, this creates a problem with hold notifications.  With our Hold Expiration Period standardized to seven days, some patrons are not learning that their holds have arrived until the hold has already expired.

After determining that nothing on our end was causing the delays, we asked Unique Management (UM) to investigate.  This morning, I got the following in email from our contact at UM:
 
I did find out from our Quality Assurance Manager that since the USPS implemented new delivery standards in February 2015, we have seen 7 days to be very typical with notice delivery.
This statement is borne out by recent news coverage of unusual delays in mail delivery by the Post Office.
 
In light of this information, we have decided to temporarily increase the Hold Expiration Period to 10 days.  The ILS Operations / Technology Policy joint committee was consulted via email and helped us make the decision.  The joint committee will look at the issue at their October 2015 meeting and consider whether to make the change permanent.  In the meantime, we will continue to monitor the situation.
 
Please note that though we are making the change today, it will not take effect until tomorrow.
 
Please contact the Help Desk with any questions or comments regarding this change.

OCLC Experiments in FRBR and Cookbooks

FRBR, Functional Requirements for Bibliographic Records, is the foundational theory behind the new library cataloging code RDA (Resource Description and Access). FRBR attempts to define library materials in the context of the entity relationship model used in most databases and has a focus on users’ interaction with data. To achieve this model FRBR has basic groupings of material that divide records differently than how data is currently structured in the library catalog (see final paragraphs for more detailed information on the structure of FRBR).

There have been a lot of questions about how FRBR will translate in the current environment and what a library catalog based on FRBR might look like. OCLC, attempting to answer some of these questions, and give visual representation to a theory, has created a searchable experimental cookbook database utilizing the FRBR model located here. Searching the cookbook database for a standard like Mastering the Art of French Cooking retrieves results that comprise many differing editions under one title, or in FRBR terms, many different manifestations and expressions under one work, with a link to individual items.

This experimental database takes what would have been multiple titles, or bibliographic records in the current system, and unites them under one umbrella record (work) and displays enough detail to allow a user to select a different expression from one another then funnel down to the exact item of interest.

It’s an interesting experiment in that has the possibility of eliminating one common problem and speeding up cataloging. The duplication of records that patrons see when there are differing versions of a work has long been an issue for libraries. The FRBR model has the possibility of eliminating the decision catalogers presented with when determining if material is unique and specific enough to justify a new record. Additionally cataloging under this model would mean a decrease in the duplication of data added to the database, allowing material to be more quickly added to the database for patron use, and possibly freeing up staff time for other needs.

At its most basic level FRBR defines material into one of four categories; Works, Expressions, Manifestations, and Items: collectively referred to as WEMI. The work is the general idea and is often quite nebulous, the expression is the form the work takes when it’s realized, the manifestation is the physical embodiment of that expression, and the item is the individual copy. In general terms one expression varies from another when the intellectual content has been altered or added to in some way, but those two expressions are still of the same work.

In the cookbook example used above; the work is Mastering the Art of French Cooking, one expression would be this work translated into Russian, a second expression would be the original English edition published in 1961. The 1961 English expression has many manifestations such as the 1965 reprinting, the paperback version and the ebook.

For more information on FRBR please visit the links on the SELCO RDA/FRBR page located here. For more information on the OCLC Cookbook Finder experimental database please click here. To search the database click here. Please remember this is an experimental database from one of many vendor for testing and learning purposes, it is not meant to be a replacement of any current system or to be comprehensive.