Help Desk Hours
Mon – Fri: 8:30 AM – 7:00 PM
Sat: 9:00 AM – 1:30 PM
Emergency calls may be made after regular hours for complete loss of Internet, Horizon functionality, or a major disruption of patron services.
The SELCO Help Desk is designed to provide technology support to Horizon libraries. Support offered includes but is not limited to the areas of automation, technology, telecommunications, and electronic database access.
The Help Desk supports its own site and software which can be used to create or view tickets. It is linked to other services such as email thus usernames are typically firstinitiallastname with the same password as the email account. Support tickets may also be submitted via email or phone.
Citrix Receiver is now called Citrix Workspace App. Instructions for installing or uninstalling has been moved to the Information Portal. https://sites.google.com/selco.info/information-portal/technology/computers
In the event of staff changes, use the Staff Account Changes form. This includes hiring new staff, losing existing staff, or changing permission levels/email groups.