Legislative Update – One Week from Session End

The following information was shared with the library community via the MLA and ITEM Legislative Update Newsletter Monday, May 13, 2019 by Sam Walseth, Capitol Hill Associates, in his role as the MLA-ITEM lobbyist.

Finals Week – Conference Committee Process Underway
 
Last week was a slow week of initial conference committee meetings. The various conference committees take a few days to review the House and Senate bills. This process is referred to as walking through the ‘side-by-sides.’ 
 
Including today they have 8 days to finish their work, which must be completed by midnight on Monday, May 20. Leadership negotiations on a global deal stalled out last week, but they reportedly met Sunday evening to resume talks. The speculation is that leadership will agree to a budget deal this Wednesday, which will give the various budget conference committees 2-3 days to hash out the details of their respective spending bills. If we drift into next weekend without a global budget deal then we’re likely looking at a special session to be named later to continue the budget debate. The state’s fiscal year ends on June 30.  
 
The line in the sand for DFL Governor Walz and GOP Senate Majority Leader Gazelka is clearly the gas tax. A signature piece of the Walz budget plan has become the hill that Sen. Gazelka plans to die on. Can Walz secure reinstatement of the provider tax to fund HHS and additional general fund tax revenue through federal tax conformity for Education if he relents on the gas tax? The last week of any legislative session is always the most intriguing. Let’s hope for a strong finish for the E-12 and Legacy bills including our library provisions.
 
RLBSS & RLTA – Omnibus Education Bills
 
The House’s $900 million investment in education programs (HF 2400) includes a significant provision for regional library systems. At the request of the 12 regional public library systems, the House bill would adjust the distribution formula for Regional Library Basic System Support (RLBSS) and increase funding by $3.6 million in FY 2021 and $4 million in FY 2022 increase. The House bill also adds language to the Regional Library Telecommunications Aid (RLTA) to create more allowable uses for these funds. The House passed HF 2400 on April 23.
 
The Senate education bill (SF 7) doesn’t carry either provision.
 
TEA –
 
The Senate education bill adds $500,000/year to the schools Telecom Equity Aid, bringing the amount to $4.25 million/year. The Senate bill removes the financial incentive for schools to participate in telecom clusters, which could make retaining school district membership in a cluster more of a challenge.
 
The House E-12 conferees are:
 

  • Jim Davnie (co-chair, DFL Minneapolis)
  • Cheryl Youakim (DFL Hopkins)
  • Julie Sandstede (DFL Hibbing)
  • Dave Pinto (DFL St. Paul)
  • Dean Urdahl (GOP Grove City)

 
The Senate E-12 conferees are:
 

  • Carla Nelson (co-chair – GOP Rochester)
  • Justin Eichorn (GOP Grand Rapids/Bemidji)
  • Bill Weber (GOP Luverne)
  • John Jasinski (GOP Fairbault)
  • Chuck Wiger (DFL Maplewood)

 
Library Legacy – Omnibus Legacy Bills
               
House Legacy bill (HF 653) includes $2.5 million/year for the next two years for library legacy programming. The Senate Legacy bill (SF 836) includes $2.6 million/year for the next two years for library legacy.
 
The Senate Legacy committee heard a bill to fund $96,000 for libraries to buy telescopes and loan them out. Senate Legacy didn’t fund this request, but essentially added the $96,000 request (rounded up to $100,000) to the MLA request for $2.5 million/year.
 
The House Legacy bill also includes language tightening requirements to ensure Legacy recipients aren’t supplanting existing funds. The House bill also says individual recipients of Legacy funds must be residents of Minnesota. This language is problematic and MLA and other Arts and Cultural Heritage recipients are working to ensure it isn’t included in the final Legacy bill.
 
The House Legacy Conferees are:
 
Leon Lillie (co-chair North St. Paul)
Mary Murphy (Hermantown)
Amy Wazlawik (White Bear Township)
Rick Hanson (South St. Paul)
Greg Boe (Chaska)
 
The Senate Legacy Conferees are:
 
Carrie Ruud (Breezy Point)
To be assigned
To be assigned
To be assigned
To be assigned
 
Net Neutrality – Omnibus House Jobs bill
 
HF 136 by Rep. Zach Stephenson is the net neutrality bill that would require state and public agencies to only enter into contracts with internet service providers abiding by net neutrality principals. HF 136 was merged into the House’s omnibus Jobs & Economic Development bill, HF 2208, which the House passed on April 24th. These provisions await conference committee action.
 
The Senate has not heard the net neutrality bill this session, SF 317.
 
Library Construction & Renovation – House Omnibus Bonding bill
 
House Capital Investment Chair, Rep. Mary Murphy, has advanced a robust bonding bill out of her committee. HF 2529 appropriates $1.5 billion in state bonding authority for many projects. As the chief library advocate in the legislature, Rep. Murphy has included $9 million in her omnibus bonding bill for the library construction and renovation grant program. She’s also upped the $200,000 limit on accessibility grants in the pool to $400,000. It’s unclear if HF 2529 will be taken up on the House floor.
 
The Senate has not advanced an omnibus bonding bill this session. Sen. Rich Draheim has introduced the MLA request for $10 million in library construction and renovation grants in SF 2725.
 
Hennepin County Library Director Statutory Change – HF 2097 & SF 2267
 
Legislation aimed at eliminating a statutory requirement for the Hennepin County Library Director to have a graduate degree from a graduate school accredited by the American Library Association has advanced in both the House and Senate. This legislation is traveling as a stand-alone bill and resides on both the House and Senate floors and awaits floor debate in each chamber.
 
School Media Specialist Support – HF 247 & SF 2010
 
Rep. Mary Kunesh-Podein, a licensed school library media specialist by day, help advance the cause of getting more licensed school media specialists into Minnesota’s schools. Her HF 247 received favorable review in the House Education Policy committee which sent it to House Education Finance. House Education Finance reviewed the bill as well, but it didn’t get included in their omnibus education finance bill.
 
Sen. Chuck Wiger introduced the companion bill, SF 2010, but it wasn’t heard in the Senate Education committee this session.
 
HF 247 & SF 2010 are viable for the 2020 session, but won’t receive further action during the current session.

RESOLVED: Internet Outage at SELCO Office

UPDATE: And… we’re back up again. Sounds like someone did something far away from Rochester and brought our ISP down. Service has been restored and everything, including Horizon and our phones, should be working normally now. Apologies for the (thankfully brief) down time. 

 

We are suffering an internet outage at the SELCO office. As a result, all services hosted at SELCO are currently down including:

  • Horizon
  • Pharos
  • Our phone system
Services not hosted at SELCO should still be working. 
 
We are working to diagnose and resolve the problem. More information will be sent out as it becomes available. 
 
Thank you for your patience. 

Legislative Update: Conference Committees

The following information was shared with the library community via the MLA and ITEM Legislative Update Newsletter Friday, May 6, 2019 by Sam Walseth, Capitol Hill Associates, in his role as the MLA-ITEM lobbyist.

Two Weeks Remain – Conference Committee Process Starts
 
Last week was another long week of floor debates as the House and Senate got their remaining budget bills passed. Leadership appointed conference committee members for each of the 10 budget bills.  A few conference committees met on Friday to begin the process of comparing and contrasting the House, Senate and Governor’s positions on issues. The E-12 conference committee was one of the last to be appointed and they will have their first meeting today at 2 pm. MDE Commissioner Mary Catherine Ricker is expected to provide testimony outlining and reiterating the Governor’s education agenda.                             
The House E-12 conference committee members are:

  • Jim Davnie (co-chair, DFL Minneapolis)
  • Cheryl Youakim (DFL Hopkins)
  • Julie Sandstede (DFL Hibbing)
  • Dave Pinto (DFL St. Paul)
  • Dean Urdahl (GOP Grove City)

The Senate E-12 conference committee members are:

  • Carla Nelson (co-chair – GOP Rochester)
  • Justin Eichorn (GOP Grand Rapids/Bemidji)
  • Bill Weber (GOP Luverne)
  • John Jasinski (GOP Faribault)
  • Chuck Wiger (DFL Maplewood)

 
Legislative leaders reportedly met over the weekend to meet a self-imposed deadline of providing budget targets to the conference committees. As of the time this update was written there was no news to report on this front.
 
There are several budget and policy items in the works of interest to the library community detailed below, including their status in the legislative process.
 
RLBSS & RLTA – Omnibus Education Bills
 
The House’s $900 million investment in education programs (HF 2400) includes a significant provision for regional library systems. At the request of the 12 regional public library systems, the House bill would adjust the distribution formula for Regional Library Basic System Support (RLBSS) and increase funding by $3.6 million in FY 2021 and $4 million in FY 2022 increase. The House bill also adds language to the Regional Library Telecommunications Aid (RLTA) to create more allowable uses for these funds. The House passed HF 2400 on April 23.
 
The Senate education bill (SF 7) by contrast carries neither provision. The Senate education bill does add $500,000/year to the schools Telecom Equity Aid, bringing the amount to $4.25 million/year. The Senate bill removes the financial incentive for schools to participate in telecom clusters, which could make maintain school district membership in a cluster more of a challenge. The Senate E-12 bill passed off the Senate floor on Wednesday, May 1.
 
Library Legacy – Omnibus Legacy Bills
               
House Legacy bill (HF 653) includes $2.5 million/year for the next two years for library legacy programming. The Senate Legacy bill (SF 836) includes $2.6 million/year for the next two years for library legacy.
 
The Senate Legacy committee heard a bill to fund $96,000 for libraries to buy telescopes and loan them out. Senate Legacy didn’t fund this request, but essentially added the $96,000 request (rounded up to $100,000) to the MLA request for $2.5 million/year.
 
The House Legacy bill also includes language tightening requirements to ensure Legacy recipients aren’t supplanting existing funds. The language is problematic and MLA and other Arts and Cultural Heritage recipients are working to ensure it isn’t included in the final Legacy bill.
 
The House Legacy bill was passed off the floor last week. The Senate Legacy bill awaits floor action this week.
 
Library Construction & Renovation – House Omnibus Bonding bill
 
House Capital Investment Chair, Rep. Mary Murphy, has advanced a robust bonding bill out of her committee. HF 2529 appropriates $1.5 billion in state bonding authority for many projects. As the chief library advocate in the legislature, Rep. Murphy has included $9 million in her omnibus bonding bill for the library construction and renovation grant program. She’s also upped the $200,000 limit on accessibility grants in the pool to $400,000. It’s unclear if HF 2529 will be taken up on the House floor.
 
The Senate has not advanced an omnibus bonding bill this session. Sen. Rich Draheim has introduced the MLA request for $10 million in library construction and renovation grants in SF 2725.
 
Net Neutrality – Omnibus House Jobs bill
 
HF 136 by Rep. Zach Stephenson is the net neutrality bill that would require state and public agencies to only enter into contracts with internet service providers abiding by net neutrality principals. HF 136 was merged into the House’s omnibus Jobs & Economic Development bill, HF 2208, which the House passed on April 24. These provisions await conference committee action.
 
The Senate has not heard the net neutrality bill this session, SF 317.
 
Hennepin County Library Director Statutory Change – HF 2097 & SF 2267
 
Legislation aimed at eliminating a statutory requirement for the Hennepin County Library Director to have a graduate degree from a graduate school accredited by the American Library Association has advanced in both the House and Senate. This legislation is traveling as a stand-alone bill and resides on both the House and Senate floors and awaits floor debate in each chamber.
 
School Media Specialist Support – HF 247 & SF 2010
 
Rep. Mary Kunesh-Podein, a licensed school library media specialist by day, help advance the cause of getting more licensed school media specialists into Minnesota’s schools. Her HF 247 received favorable review in the House Education Policy committee which sent it to House Education Finance. House Education Finance reviewed the bill as well, but it didn’t get included in their omnibus education finance bill.
 
Sen. Chuck Wiger introduced the companion bill, SF 2010, but it wasn’t heard in the Senate Education committee this session.
 

Legislative Update

The following information was shared with the library community via the MLA and ITEM Legislative Update Newsletter Saturday, April 27, 2019 by Sam Walseth, Capitol Hill Associates, in his role as the MLA-ITEM lobbyist.

Three Weeks Remain
 
After returning from their spring break, the House and Senate began the arduous process of moving their massive budget and policy bills off their respective floors. While leadership had hoped to make more progress last week, much work remains when they return to business this week. They’re working to have all of the budget bills passed and to have conference committees established by the end of business, which could be late into the evening, on Wednesday, May 1. This session is proving no different than every other one before it in that all of the major work is piling up at the end. They have three weeks to go before the state’s constitution mandates an end to the session on May 20.
 
Last week the Senate GOP started to dig in even harder against a gas tax increase saying “not a penny more.” The DFL is digging in on insisting the Provider Tax continue, which supports the Health Care Access Fund. The GOP wants a continuation of the health reinsurance program they put in place two years ago to stabilize rates in the individual insurance market. There’s potential for a trade on this front. The House DFL and Senate GOP tax bills, however, are light years apart. With no additional gas tax revenue to relieve the state’s general fund of recently enacted transportation obligations, it’s hard to see how increases are provided to E-12 and Higher Education.
 
There are several budget and policy items in the works of interest to the library community detailed below, including their status in the legislative process.
 
RLBSS & RLTA – Omnibus Education Bills
 
The House’s $900 million investment in education programs (HF 2400) includes a significant provision for regional library systems. At the request of the 12 regional public library systems, the House bill would adjust the distribution formula for Regional Library Basic System Support (RLBSS) and increase funding by $3.6 million in FY 2021 and $4 million in FY 2022 increase. The House bill also adds language to the Regional Library Telecommunications Aid (RLTA) to create more allowable uses for these funds. The House passed HF 2400 on April 23rd.
 
The Senate education bill (SF 7) by contrast carries neither provision. The Senate education bill does add $500,000/year to the schools Telecom Equity Aid, bringing the amount to $4.25 million/year. The Senate bill removes the financial incentive for schools to participate in telecom clusters, which could make maintaining school district membership in a cluster more of a challenge. The Senate E-12 bill will likely be passed off the Senate floor on Monday, April 29th.
 
Library Legacy – Omnibus Legacy Bills
               
House Legacy bill (HF 653) includes $2.5 million/year for the next two years for library legacy programming. The Senate Legacy bill (SF 836) includes $2.6 million/year for the next two years for library legacy.
 
The Senate Legacy committee heard a bill to fund $96,000 for libraries to buy telescopes and loan them out. Senate Legacy didn’t fund this request, but essentially added the $96,000 request (rounded up to $100,000) to the MLA request for $2.5 million/year.
 
The House Legacy bill also includes language tightening requirements to ensure Legacy recipients aren’t supplanting existing funds. The language is problematic and MLA and other Arts and Cultural Heritage recipients are working to ensure it isn’t included in the final Legacy bill.
 
Both the House and Senate Legacy bills await floor action this week. They’re typically the last of the budget bills to be passed off the floor.
 
Library Construction & Renovation – House Omnibus Bonding bill
 
House Capital Investment Chair, Rep. Mary Murphy, has advanced a robust bonding bill out of her committee. HF 2529 appropriates $1.5 billion in state bonding authority for many projects. As the chief library advocate in the legislature, Rep. Murphy has included $9 million in her omnibus bonding bill for the library construction and renovation grant program. She’s also upped the $200,000 limit on accessibility grants in the pool to $400,000. It’s unclear if HF 2529 will be taken up on the House floor.
 
The Senate has not advanced an omnibus bonding bill this session. Sen. Rich Draheim has introduced the MLA request for $10 million in library construction and renovation grants in SF 2725.
 
School Media Specialist Support – HF 247 & SF 2010
 
Rep. Mary Kunesh-Podein, a licensed school library media specialist by day, helped advance the cause of getting more licensed school media specialists into Minnesota’s schools. Her HF 247 received a favorable review in the House Education Policy committee which sent it to House Education Finance. House Education Finance reviewed the bill as well, but it didn’t get included in their omnibus education finance bill.
 
Sen. Chuck Wiger introduced the companion bill, SF 2010, but it wasn’t heard in the Senate Education committee this session.
 
Net Neutrality – Omnibus House Jobs bill
 
HF 136 by Rep. Zach Stephenson is the net neutrality bill that would require state and public agencies to only enter into contracts with internet service providers abiding by net neutrality principles. HF 136 was merged into the House’s omnibus Jobs & Economic Development bill, HF 2208, which the House passed on April 24. These provisions await conference committee action.
 
The Senate has not heard the net neutrality bill this session, SF 317.
 
Hennepin County Library Director Statutory Change – HF 2097 & SF 2267
 
Legislation aimed at eliminating a statutory requirement for the Hennepin County Library Director to have a graduate degree from a graduate school accredited by the American Library Association has advanced in both the House and Senate. This legislation is traveling as a stand-alone bill and resides on both the House and Senate floors and awaits floor debate in each chamber.

Legislative Update

The following information was shared with the library community via the MLA and ITEM Legislative Update Newsletter Friday, March 12, 2019 by Sam Walseth, Capitol Hill Associates, in his role as the MLA-ITEM lobbyist.

Third Committee Deadline and a Break:
 
After a jam-packed week of moving several major omnibus spending bills through the committee process the Legislature is leaving town for a needed Passover/Easter break. They return to business on Tuesday, April 23 and will have just over a month to find an agreement on a two-year operating budget before session ends on May 20. When they return most of the action will turn to the House and Senate floors where they will take up debate on the major spending bills, including Education, Health & Human Services, Transportation, Jobs, Energy, Agriculture and more.
 
Minnesota is the only state with a divided legislature and the partisan difference are on full display. The Senate GOP budget plan is in stark contrast to that of Governor Walz and his allies in the new House DFL majority. The DFL wants new gas tax revenue to pay for transportation projects. They want new corporate tax revenue to be generated through conformity to the federal tax code and they want the provider tax which supports the state’s health care access fund to continue. The Senate GOP thinks there’s enough revenue to work with and wants none of the DFL’s tax agenda. On policy matters, it’s the same story, from net neutrality, to gun safety measures, to paid family medical leave, the DFL is pushing a progressive policy agenda and the Senate GOP is saying no to those as well. How they put a budget deal together by May 20 is anyone’s guess.
 
There are several budget and policy items in the works of interest to the library community detailed below.
 
RLBSS & RLTA – Omnibus Education Bills
 
The House’s $900 million investment in education programs (HF 2400) includes a significant provision for regional library systems. At the request of the 12 regional public library systems, the House bill would adjust the distribution formula for Regional Library Basic System Support (RLBSS) and increase funding by $3.6 million in FY 2021 and $4 million in FY 2022 increase. The House bill also adds language to the Regional Library Telecommunications Aid (RLTA) to create more allowable uses for these funds.
 
The Senate education bill (SF 7) by contrast carries neither provision. The Senate education bill does add $500,000/year to the schools Telecom Equity Aid, bringing the amount to $4.25 million/year. The Senate bill removes the financial incentive for schools to participate in telecom clusters, which could make maintaining school district membership in a cluster more of a challenge.
 
Library Legacy – Omnibus Legacy Bills
               
House Legacy bill (HF 653) includes $2.5 million/year for the next two years for library legacy programming. The Senate Legacy bill (SF 836) includes $2.6 million/year for the next two years for library legacy.
 
The Senate Legacy committee heard a bill to fund $96,000 for libraries to buy telescopes and loan them out. Senate Legacy didn’t fund this request, but essentially added the $96,000 request (rounded up to $100,000) to the MLA request for $2.5 million/year.
 
We’re in good shape heading to conference committee on Legacy.
 
Library Construction & Renovation – House Omnibus Bonding bill
 
House Capital Investment Chair, Rep. Mary Murphy, has advanced a robust bonding bill out of her committee. HF 2529 appropriates $1.5 billion in state bonding authority for many projects. As the chief library advocate in the legislature, Rep. Murphy has included $9 million in her omnibus bonding bill for the library construction and renovation grant program. She’s also upped the $200,000 limit on accessibility grants in the pool to $400,000.
 
The Senate has not advanced an omnibus bonding bill this session. Sen. Rich Draheim has introduced the MLA request for $10 million in library construction and renovation grants in SF 2725.
 
School Media Specialist Support – HF 247 & SF 2010
 
Rep. Mary Kunesh-Podein, a licensed school library media specialist by day, helped advance the cause of getting more licensed school media specialists into Minnesota’s schools. Her HF 247 received favorable review in the House Education Policy committee which sent it to House Education Finance. House Education Finance reviewed the bill as well, but it didn’t get included in their omnibus education finance bill.
 
Sen. Chuck Wiger introduced the companion bill, SF 2010, but it wasn’t heard in the Senate Education committee this session.
 
Net Neutrality – Omnibus House Jobs bill
 
HF 136 by Rep. Zach Stephenson is the net neutrality bill that would require state and public agencies to only enter into contracts with internet service providers abiding by net neutrality principals. HF 136 was merged into the House’s omnibus Jobs & Economic Development bill, HF 2208.
 
The Senate has not heard the net neutrality bill this session, SF 317.
 
Hennepin County Library Director Statutory Change – HF 2097 & SF 2267
 
Legislation aimed at eliminating a statutory requirement for the Hennepin County Library Director to have a graduate degree from a graduate school accredited by the American Library Association has advanced in both the House and Senate. This legislation is traveling as a stand-alone bill and resides on both the House and Senate floors and awaits floor debate in each chamber.

CANCELLED: YSIE Spring Meeting

Due to low ability to attend, the Spring Youth Services Idea Exchange (YSIE) meeting set for Friday, April 12, 2019 has been cancelled.  Thanks to all who responded if they could attend or not.  A Doodle poll will be forthcoming to help determine a reschedule date.  If you have any other questions regarding YSIE, please contact our Consulting department.

Spring 2019 Cooperative Purchase

Please find below the link for the Spring 2019 Cooperative Purchase online order form. The offerings for this purchase are much like those of the previous Cooperative Technology Purchase.

Spring 2019  Cooperative Purchase Order Form

  • We are using an online order form for the Spring 2019 Cooperative Purchase. Please fill it out online, once we receive your order, we will send a confirmation email. Please respond to the confirmation email so that we can ensure your order is correct.
  • We will be offering iPads for purchase in this order. As these devices are very subjective and require user specific iTunes accounts, SELCO cannot provide support for them.
  • We are using Faronics Deep Freeze to lock down the public computers. You will notice this option on the bottom of page one for Deep Freeze, select this if you are planning on getting a public computer or using a Nettop for an iPac computer.
  • The Dell Optiplex Desktops, and Dell Latitude Laptop computers come with Windows 10 (Windows 7 upon request). New Deep Freeze licenses may be required from public computers, but libraries may choose which operating system once the systems are ordered.

Please submit your orders online by Friday, April 26, 2019. If you have any questions or concerns, please contact the SELCO Help Desk, thank you.

Scholarship Report: Tricia Wehrenberg – Power Up Conference 2019

Event: Power Up Conference — Madison, WI — March 28-29, 2019

Attendee: Tricia Wehrenberg – Youth Services Librarian, Winona Public Library


How does attending this event relate to your current role in your library?

What was unique about this conference is that it pertained solely to youth services topics. Because of this, it gave me a chance to really focus on subjects that I’ve long been keyed into, such as streamlining and assisting vulnerable youth, that I haven’t had time to really delve deeper into or find CE opportunities about. It was also nice to bounce ideas off of other youth librarians because we all see similar situations and can give each other great advice. The topics of the sessions were very relevant to me. I had a hard time choosing which breakout sessions I wanted to attend, and I’m thankful that many that I missed have the notes & PowerPoints up on the website so I can review them later.

What was your favorite session you attended and why?

My favorite session was An Empathetic Approach to Customer Service Training. This session was presented as a sort of “train the trainer” concept so we could take the information back to our staff. While I always strive to lead with empathy while serving at the customer service desk, it was great to get tips on how to train new hires in this approach as well. Teaching empathy is not an easy task, so I really appreciated the tips & tricks that were given by the instructor. She also gave us her PowerPoint presentation & notes so that we could craft our own training session for staff who were unable to attend. I’m excited to start incorporating this with our new hire that will begin in April in youth services and also with the rest of staff library-wide.

Would you recommend this event to others and why?

I 100% would recommend this conference. I went in expecting it to be mostly Wisconsin & Minnesota librarians, and I was pleasantly surprised to meet librarians who flew from all over the country. For example, I had presenters from Colorado, California, New Mexico, and Delaware. It was great to have such a high profile conference so close by. It had the feel of a national conference with the breadth of topics covered without having to hop a plane. I came away with a lot of great connections that are willing to chat with me cross-country while I’m working on implementing some ideas they presented. I will definitely be attending the next one in 2021, and I’ll be encouraging others to do so, as well.

CANCELLED: Code.org Workshop

Due to low registration, the Code.org Workshop set for Saturday, March 30, 2019 has been cancelled.  Thank you so much for your interest in the event.  If you have any questions regarding future events, please feel free to contact our Learning Engagement Services department.

New Help Desk Starts on Monday, March 18

SELCO is launching the new Help Desk on Monday, March 18, 2019.

So what’s the new Help Desk going to look like?

  • Extended Help Desk Hours:  M-F 8:30 am to 7 pm and Saturdays 9 am to 1:30 pm
  • “Emergency” Help Desk call hours outside of regularly scheduled HD hours  (we’ll be working with you to define what “emergency” means, so just use the “urgent” definition for now)
  • Dedicated Help Desk staff:  Bob Olson ( M-F 8:30-2 & every other Saturday) and Emmanuel Deng (M-F 2-7 & every other Saturday)

We’re excited about the potential of this new Help Desk structure to provide a more consistent experience for all, identify patterns and needs more quickly.

I would encourage everyone to reach out with any questions or concerns that you may have.  Your feedback is very important!