An email has been sent to directors and flyers went out in Delivery today, announcing changes in accessing the Help Desk. Beginning Wednesday, December 5, SELCO will have a new phone system with an automated attendant. This system will streamline our phone communication and reduce costs.
The biggest change library staff will feel as a result of this is that there are no longer Help Desk-specific phone numbers; we will simply use the main number and toll-free number to access the Help Desk. In order to do so, you will dial (507)-288-5513 OR 800-992-5061 and choose Option 1.
We ask that directors ensure that they share this with staff. A flyer is going out in Delivery today to each of our online libraries, and a revised copy of the Help Desk flyer that is typically shared in the Back-to-School packet is attached so that you may print and post as many copies as needed throughout your site and in procedural manuals, etc.
You may begin using the “new” numbers immediately. They are, again, (507)-288-5513 OR 800-992-5061. The phone system switch will be made on Wednesday, December 5, after which the old numbers will no longer be in service.