SELCO is launching the new Help Desk on Monday, March 18, 2019.
So what’s the new Help Desk going to look like?
- Extended Help Desk Hours: M-F 8:30 am to 7 pm and Saturdays 9 am to 1:30 pm
- “Emergency” Help Desk call hours outside of regularly scheduled HD hours (we’ll be working with you to define what “emergency” means, so just use the “urgent” definition for now)
- Dedicated Help Desk staff: Bob Olson ( M-F 8:30-2 & every other Saturday) and Emmanuel Deng (M-F 2-7 & every other Saturday)
We’re excited about the potential of this new Help Desk structure to provide a more consistent experience for all, identify patterns and needs more quickly.
I would encourage everyone to reach out with any questions or concerns that you may have. Your feedback is very important!