Posts

RESOLVED: Internet Outage at SELCO Office

UPDATE: And… we’re back up again. Sounds like someone did something far away from Rochester and brought our ISP down. Service has been restored and everything, including Horizon and our phones, should be working normally now. Apologies for the (thankfully brief) down time. 

 

We are suffering an internet outage at the SELCO office. As a result, all services hosted at SELCO are currently down including:

  • Horizon
  • Pharos
  • Our phone system
Services not hosted at SELCO should still be working. 
 
We are working to diagnose and resolve the problem. More information will be sent out as it becomes available. 
 
Thank you for your patience. 

SELCO Carries out Internet Speed Upgrades for Selected Libraries

Every year, we conduct an evaluation of each library’s internet speed to identify upgrades for the coming fiscal year. Factors considered include the number of PCs at the library, wireless internet use, and the service offered by local Internet Service Providers.

Effective July 01, 16 libraries will receive a speed upgrade:

  • Caledonia Public Library
  • Cannon Falls Public Library
  • Chatfield Public Library
  • Dodge Center Public Library
  • Hokah Public Library
  • Houston Public Library
  • Lake City Public Library
  • Lanesboro Public Library
  • Lonsdale Public Library
  • Plainview Public Library
  • Preston Public Library
  • Rushford Public Library
  • St. Charles Public Library
  • Spring Valley Public Library
  • Wabasha Public Library
  • Winona Public Library
We are pleased to offer this increased level of service, which is made possible by a combination of Regional Library Telecom Aid (RLTA) and Erate discounts. These funds cover 100% of the costs; Automation Fees do not pay for internet access. 

TECH ALERT: SELCO is Your Library’s DMCA Designated Agent

The Digital Millennial Copyright Act (DMCA) instituted rules to protect online service providers from liability for copyright infringement carried out by their users. While the rules were designed with search engines and Internet Service Providers in mind, the American Library Association recommends that libraries register for such protection in case of infringement by those using public wireless or PCs.

To secure these protections, libraries must register a Designated Agent with the United States Copyright Office. This person serves as the contact for any copyright holder who is concerned that their copyright has been infringed. SELCO has registered me as the Designated Agent for public libraries in the region that get Internet through SELCO. In the event of a notification, we will work with the relevant library to resolve the issue.

FOR PUBLIC LIBRARIES THAT GET INTERNET VIA SELCO

Each library for whom I am the DMCA Designated Agent must post that fact, along with my contact information, on their website where it can be found by copyright holders. To simplify matters, we have written it up as a Google Doc accessible to anyone on the internet and recommend you put a link to the document on your website. Each website is different but it is usually best to put the link in your footer or sidebar near your contact information using the link text DMCA Notifications of Claimed Infringement or DMCA Designated Agent.

Document link: https://docs.google.com/document/d/181hMXAs0YeUOU8ZBN8e8Cdkxc-Ki45SqXvJKkbKGSvM/edit?usp=sharing

FOR PUBLIC LIBRARIES THAT DO NOT GET INTERNET VIA SELCO

It is up to these libraries to decide if they wish to register a DMCA Designated Agent. The deadline for registering an agent is December 31, 2017. For further information, including instructions on the registration process:

Please contact the Help Desk with any questions on the DMCA Designated Agent or for assistance linking to the document on your SELCO-hosted website. 

TECH ALERT: SELCO Office Internet Down – RESOLVED

UPDATE, 12-07-2017, 9:15 am – It appears that our internet access is back up but we have not received confirmation from our Internet Service Provider (ISP). After balancing the risk of sending you a premature “all-clear” with the impact of being down, we have decided to send this tentative message.

All services appear to be functioning normally and you may resume normal operations. Please be aware that, absent a confirmation message from our ISP, we cannot guarantee that things will stay up. But it’s looking pretty good. 
 
If you have been using PC Reliance for offline circulation, please contact the Help Desk to arrange for your files to be processed. Likewise, please contact the Help Desk with any questions or further issues. 
 
Thank you for your patience this morning. 

 

Internet service to the SELCO office is down. We have been in touch with TDS who report that they are unable to contact parts of their Wide Area Network (WAN); this would seem to indicate that the issue is on their end and is not limited to SELCO. Nevertheless, a technician from TDS to en route to our office. 

Despite the information we have from TDS, we have checked our networking equipment and are confident that nothing is wrong there. Fortunately, phone service to the building has not been affected. Since we use Google Apps for Education, our email is also unaffected. 

Horizon, being hosted at SELCO, is unavailable to Online Libraries. Enterprise is up and searchable; real-time status of items, requests, and My Account all require access to Horizon will not work. 

OverDrive and MackinVIA require access to Horizon for patron authentication and thus are not available at the moment. We are contacting both to have authentication temporarily disabled which will bring those services back as soon as possible. 

Without access to the main server at SELCO, Pharos will run in Standalone Mode IF the library has it enabled. 

Since phones and email are working, please contact us with any questions or issues stemming from this outage. If your library wishes to use PC Reliance for offline circulation, please contact the Help Desk to let us know. 

We’ll keep you all posted. Thank you for your patience as we deal with this situation. 

KRACK and SELCO Online Libraries

You may have recently seen something on the local news about a scary new internet security threat: KRACK. To help Online Libraries understand this new threat and how it affects them, we have written up a brief overview. The document is three pages long and should take around 4 1/2 minutes to read. While I encourage you to read the whole document, here is the Executive Summary for those who want to get straight to the point:

KRACK is a method of compromising the security of Wi-Fi networks, enabling malicious users to steal data from other users of the network. It has been featured prominently in local news media this week which may prompt questions from patrons about the security of the library’s network or their own personal devices.

Wi-Fi networks at Online Libraries with SELCO-provided networking are not vulnerable to KRACK; our router/firewalls have either already been updated or were not vulnerable in the first place. Online Libraries should advise concerned patrons to update their personal devices and home networking equipment as soon as vendors make such updates available.

 
Please contact the SELCO Help Desk for further information about KRACK. 

Extensive MediaCom Outage – UPDATE

UPDATE 07-12-2017, 2:00 PM – MediaCom has updated their information and now estimates they will be back up at approximately 6:30 PM.  Please keep in mind this is an estimate and conditions may change without SELCO’s knowledge. We will continue to monitor the situation.

MediaCom has confirmed that they are experiencing an internet outage affecting their customers in Minnesota, western Wisconsin, and northern Iowa. The outage is intermittent; sites are going up and down in an unpredictable manner. MediaCom says they working on the problem but have given no indication on when things will be back to normal. Libraries in the SELCO region using MediaCom for internet are:

  • Chatfield Public Library
  • Caledonia Public Library
  • Cannon Falls Public Library
  • Hokah Public Library
  • Houston Public Library
  • Lanesboro Public Library
  • Preston Public Library
  • Rushford Public Library
  • Spring Valley Public Library

We are monitoring the situation but some of the intervals between being up and down are too short for our monitoring systems to track. We will continue to watch the situation as closely as we can and will post an update when we learn more.

FY2018 Bandwidth Upgrades at Online Libraries in Progress

At the start of every fiscal year, in July, SELCO carries out internet bandwidth upgrades at selected Online Libraries. 22 upgrades are in progress for FY2018:

Online Library Old Bandwidth New Bandwidth
Blooming Prairie Public Library 25mb download x 10mb upload 50mb download x 10mb upload
Brownsdale Public Library 20mb download x 2mb upload 50mb download x 10mb upload
Caledonia Public Library 20mb download x 2mb upload 50mb download x 5mb upload
Cannon Falls Public Library 20mb download x 2mb upload 50mb download x 5mb upload
Chatfield Public Library 20mb download x 2mb upload 50mb download x 5mb upload
Harmony Public Library 20mb download x 2mb upload 30mb download x 2mb upload
Hokah Public Library 20mb download x 2mb upload 50mb download x 5mb upload
Houston Public Library 20mb download x 2mb upload 50mb download x 5mb upload
Kenyon Public Library 20mb download x 2mb upload 50mb download x 10mb upload
Lake City Public Library 35mb download x 35mb upload 50mb download x 50mb upload
Lanesboro Public Library 20mb download x 2mb upload 50mb download x 5mb upload
LeRoy Public Library 20mb download x 2mb upload 50mb download x 10mb upload
Plainview Public Library 35mb download x 35mb upload 50mb download x 50mb upload
Preston Public Library 20mb download x 2mb upload 50mb download x 5mb upload
Red Wing Public Library 50mb download x 50mb upload 100mb download x 100mb upload
Rushford Public Library 20mb download x 2mb upload 50mb download x 5mb upload
Spring Grove Public Library 25mb download x 5mb upload 50mb download x 10mb upload
Spring Valley Public Library 20mb download x 2mb upload 50mb download x 5mb upload
St. Charles Public Library 35mb download x 3mb upload 50mb download x 50mb upload
Wabasha Public Library 35mb download x 3mb upload 50mb download x 50mb upload
West Concord Public Library 20mb download x 2mb upload 50mb download x 10mb upload
Winona Public Library 35mb download x 3mb upload 50mb download x 50mb upload

NOTES:  Bandwidth upgrades are selected each year based on a combination of library need, availability of local service, and cost. Internet access for most public Online Libraries is funded through a combination of Regional Library Telecom Aid (RLTA) and Erate discounts. Automation Fees do not pay for internet access.

Bandwidth Upgrades at Online Libraries

At the start of every fiscal year, in July, SELCO carries out internet bandwidth upgrades at selected Online Libraries.  The following upgrades are in progress:

Online Library Old Bandwidth New Bandwidth
Albert Lea Public Library 50mb 100mb
Austin Public Library 25mb 100mb
Brownsdale Public Library 10mb 20mb
Dodge Center Public Library 10mb 40mb
Grand Meadow Public Library 10mb 20mb
Lake City Public Library 25mb 35mb
Lonsdale Public Library 12mb 30mb
Mabel Public Library 10mb 20mb
Red Wing Public Library 50mb download x 20mb upload      50mb
St. Charles Public Library 20mb 35mb
Spring Grove Public Library 15mb 25mb
Van Horn Library (Pine Island) 15mb 25mb
Wabasha Public Library 25mb 35mb
Winona Public Library 30mb 35mb

Bandwidth upgrades are selected each year based on a combination of library need, availability of local service, and cost.  Unless noted otherwise, all bandwidth speeds are synchronous.