SELCO and Rochester Public Library (RPL) are partnering to survey patrons that have used OverDrive. The first survey, which launched yesterday (Thursday) afternoon, gathers baseline data on use of the platform. A second brief survey will be sent as a follow up in approximately one month; we will post further information on that survey before it goes out. Patrons who have used OverDrive were sent the survey via email.
We are pleased to report that we have had almost 450 responses as of 8:15 am this morning (Friday).
In planning this survey, we did not anticipate requiring any action from Online Libraries. We have since learned, however, that the design of the survey has caused some unexpected issues. You may receive calls today from patrons wanting to know if this survey is legit. We apologize for any inconvenience this causes your staff and patrons.
Several of you have offered suggestions for improving the survey. Thank you! We will incorporate.those suggestions, and any others we might receive, into the second survey.