TECH ALERT: SELCO Office Internet Down – RESOLVED

UPDATE, 12-07-2017, 9:15 am – It appears that our internet access is back up but we have not received confirmation from our Internet Service Provider (ISP). After balancing the risk of sending you a premature “all-clear” with the impact of being down, we have decided to send this tentative message.

All services appear to be functioning normally and you may resume normal operations. Please be aware that, absent a confirmation message from our ISP, we cannot guarantee that things will stay up. But it’s looking pretty good. 
 
If you have been using PC Reliance for offline circulation, please contact the Help Desk to arrange for your files to be processed. Likewise, please contact the Help Desk with any questions or further issues. 
 
Thank you for your patience this morning. 

 

Internet service to the SELCO office is down. We have been in touch with TDS who report that they are unable to contact parts of their Wide Area Network (WAN); this would seem to indicate that the issue is on their end and is not limited to SELCO. Nevertheless, a technician from TDS to en route to our office. 

Despite the information we have from TDS, we have checked our networking equipment and are confident that nothing is wrong there. Fortunately, phone service to the building has not been affected. Since we use Google Apps for Education, our email is also unaffected. 

Horizon, being hosted at SELCO, is unavailable to Online Libraries. Enterprise is up and searchable; real-time status of items, requests, and My Account all require access to Horizon will not work. 

OverDrive and MackinVIA require access to Horizon for patron authentication and thus are not available at the moment. We are contacting both to have authentication temporarily disabled which will bring those services back as soon as possible. 

Without access to the main server at SELCO, Pharos will run in Standalone Mode IF the library has it enabled. 

Since phones and email are working, please contact us with any questions or issues stemming from this outage. If your library wishes to use PC Reliance for offline circulation, please contact the Help Desk to let us know. 

We’ll keep you all posted. Thank you for your patience as we deal with this situation.